> ## Documentation Index
> Fetch the complete documentation index at: https://docs.komo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel Subscription

> How to cancel and what happens after

Cancel anytime through the Stripe Customer Portal. Access continues until the end of your current billing period.

## How to cancel

<Steps>
  <Step title="Profile icon">
    Bottom-left corner of Komo.
  </Step>

  <Step title="Billing">
    From the menu. Shows current plan + renewal date.
  </Step>

  <Step title="Change Plans or Manage Subscription">
    Opens the popup.
  </Step>

  <Step title="Manage Subscription">
    Redirects to the Stripe Customer Portal.
  </Step>

  <Step title="Cancel subscription">
    Click **Cancel subscription** → optional feedback → Confirm.
  </Step>

  <Step title="Confirmation">
    Stripe emails you a confirmation. Paid access continues until end of current period.
  </Step>
</Steps>

## What happens after

**Immediately:**

* Subscription marked "Canceled"
* No future charges

**Until end of billing period:**

* Full paid access
* All data preserved

**After billing period ends:**

* Account drops to a limited free tier
* All data preserved — accounts, contacts, lists, playbooks, inbox
* Signal Agents, scheduled playbooks, and active campaigns pause until you re-subscribe

## Reactivate

Anytime: Profile → **Billing** → **Upgrade** → pick a plan → checkout.

<Note>
  Reactivating in the same billing period restores immediate access.
</Note>

## Your data is safe

* **Accounts + Contacts** — CRM preserved
* **Lists** — including Signal Agent–bound lists
* **Playbooks** — all your authored motions
* **Inbox** — threads, categories, routing rules
* **Integrations** — connections kept; some functionality limited until re-subscribe

## Troubleshooting

**Can't find Cancel?** You must be in the Stripe Customer Portal, not the Komo Billing page. Refresh, clear cache, check the right Stripe account.

**Cancellation not processing?** Try a different browser, disable extensions, or contact Stripe support.

**Cancelled but still charged?** Check your Stripe confirmation email and the portal for the cancellation date. Forward your receipt to [admin@komo.ai](mailto:admin@komo.ai) — we'll investigate.

**Want to pause instead?** No pause option currently. Cancel + reactivate when ready — your data is preserved.

## FAQ

**Refund mid-cycle?** No prorated refunds. Access continues to end of billing period. See [Refund Policy](/support/refund-policy).

**Team members?** On team plans, all members lose paid access when the subscription ends. Notify before canceling.

**Cancel during free trial?** Yes — no charges. See [Free Trial](/support/free-trial).

**Use Komo after cancel?** Yes — limited free tier. Re-subscribe anytime to restore Signal Agents, scheduled playbooks, active campaigns.

***

Need help? [admin@komo.ai](mailto:admin@komo.ai). Your account is always there at [komo.ai](https://komo.ai).