> ## Documentation Index
> Fetch the complete documentation index at: https://docs.komo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Payment Information

> Change your payment method or billing address

Manage payment details through the Stripe Customer Portal.

## How to update

<Steps>
  <Step title="Profile icon">
    Bottom-left of the Komo interface.
  </Step>

  <Step title="Billing">
    From the menu.
  </Step>

  <Step title="Change Plans or Manage Subscription">
    Opens the subscription popup.
  </Step>

  <Step title="Manage Subscription">
    Redirects to the Stripe Customer Portal.
  </Step>

  <Step title="Update payment method or billing address">
    **Payment method:** Click **Update payment method** or **Add payment method** → enter card → Save.

    **Billing address:** Click your current method → **Edit** → update → Save.
  </Step>

  <Step title="Confirm">
    Changes apply to all future billing cycles.
  </Step>
</Steps>

## In the Stripe portal you can

* Add or remove payment methods
* Update billing address
* View billing history and download invoices
* Update card expiration / CVV

## Accepted methods

* **Credit / debit cards** — Visa, Mastercard, Amex, Discover
* **Digital wallets** — Apple Pay, Google Pay (where available)

<Note>
  Enterprise customers can arrange invoice billing. Contact [admin@komo.ai](mailto:admin@komo.ai).
</Note>

## Troubleshooting

**Can't update?** Verify you're in the correct account, allow pop-ups, clear cache, try a different browser. Still stuck → [admin@komo.ai](mailto:admin@komo.ai).

**Card declined?** Check card details, activation status, available credit. Bank may need to authorize international payments. Try a different method.

**Billing address mismatch?** Match the address on file with your card issuer.

**Changes not reflecting?** Refresh the Billing page or wait 5–10 minutes. Still missing after 15 minutes → [admin@komo.ai](mailto:admin@komo.ai).

## FAQ

**When is the new payment method charged?** On the next billing date.

**Can I use different methods for different subscriptions?** One active method per account. Need separate billing? Use separate accounts.

**Charged when updating?** No — only on the regular billing cycle.

**Multiple methods?** Yes, set a default. Stripe falls back to others if the default fails.

**Remove old methods?** Click the method → Remove. At least one valid method required for active subscriptions.

**Is my payment info secure?** Yes. Processed and stored by Stripe (PCI-compliant). Komo doesn't store full card details.

***

Questions? [admin@komo.ai](mailto:admin@komo.ai).