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Cancel anytime through the Stripe Customer Portal. Access continues until the end of your current billing period.

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How to cancel

1

Profile icon

Bottom-left corner of Komo.
2

Billing

From the menu. Shows current plan + renewal date.
3

Change Plans or Manage Subscription

Opens the popup.
4

Manage Subscription

Redirects to the Stripe Customer Portal.
5

Cancel subscription

Click Cancel subscription → optional feedback → Confirm.
6

Confirmation

Stripe emails you a confirmation. Paid access continues until end of current period.

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What happens after

Immediately:
  • Subscription marked “Canceled”
  • No future charges
Until end of billing period:
  • Full paid access
  • All data preserved
After billing period ends:
  • Account drops to a limited free tier
  • All data preserved — accounts, contacts, lists, playbooks, inbox
  • Signal Agents, scheduled playbooks, and active campaigns pause until you re-subscribe

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Reactivate

Anytime: Profile → Billing → Upgrade → pick a plan → checkout.
Reactivating in the same billing period restores immediate access.

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Your data is safe

  • Accounts + Contacts — CRM preserved
  • Lists — including Signal Agent–bound lists
  • Playbooks — all your authored motions
  • Inbox — threads, categories, routing rules
  • Integrations — connections kept; some functionality limited until re-subscribe

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Troubleshooting

Can’t find Cancel? You must be in the Stripe Customer Portal, not the Komo Billing page. Refresh, clear cache, check the right Stripe account. Cancellation not processing? Try a different browser, disable extensions, or contact Stripe support. Cancelled but still charged? Check your Stripe confirmation email and the portal for the cancellation date. Forward your receipt to admin@komo.ai — we’ll investigate. Want to pause instead? No pause option currently. Cancel + reactivate when ready — your data is preserved.

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FAQ

Refund mid-cycle? No prorated refunds. Access continues to end of billing period. See Refund Policy. Team members? On team plans, all members lose paid access when the subscription ends. Notify before canceling. Cancel during free trial? Yes — no charges. See Free Trial. Use Komo after cancel? Yes — limited free tier. Re-subscribe anytime to restore Signal Agents, scheduled playbooks, active campaigns.
Need help? admin@komo.ai. Your account is always there at komo.ai.