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At Komo AI, we want you to be completely satisfied with our service. That’s why we offer a 7-day free trial for all new users to explore our platform risk-free before committing to a paid subscription.

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Our Refund Policy

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Free Trial Period

All paid plans include a 7-day free trial for new subscribers. During this trial period:
  • ✅ Full access to all features of your chosen plan
  • ✅ No credit card charges during the trial
  • ✅ Cancel anytime before the trial ends with no charges
  • ✅ No commitment required
Make the most of your free trial by exploring all features before your subscription begins. You have a full week to decide if Komo AI is right for you.

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After Subscription Starts

Once your paid subscription begins (after the 7-day trial ends), our refund policy is as follows: Standard Policy:
  • No refunds are provided for active subscriptions
  • You can cancel your subscription at any time
  • Access continues until the end of your current billing period
  • No prorated refunds for partial months

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Why No Refunds?

We offer a generous 7-day free trial specifically so you can thoroughly evaluate our service before making a financial commitment. This trial period gives you ample time to:
  • Test all features and capabilities
  • Determine if Komo AI fits your workflow
  • Evaluate the value for your use case
  • Make an informed decision without risk

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How to Cancel Your Subscription

If you decide Komo AI isn’t the right fit, you can cancel your subscription at any time:
  1. Click on your profile icon in the bottom left corner
  2. Select Billing from the menu
  3. Click Change Plans or Manage Subscription
  4. In the popup, click Manage Subscription
  5. Follow the cancellation process in the Stripe Customer Portal
Need detailed cancellation instructions? See our Cancel Subscription guide.
After cancellation:
  • You’ll retain full access until the end of your current billing period
  • Your account will automatically downgrade to the Free plan
  • All your data and playbooks will be preserved
  • No further charges will be made

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Special Circumstances

We understand that exceptional situations can arise. If you have special circumstances that you believe warrant consideration for a refund, please contact us at [email protected]. What to Include in Your Request:
  • Full name
  • Email address associated with your Komo AI account
  • Detailed explanation of your circumstances
  • Any relevant screenshots or documentation
While we’ll review all special circumstance requests, approval is not guaranteed and is handled on a case-by-case basis.

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Billing and Payment Information

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When Are You Charged?

  • Trial Period: You are not charged during your 7-day free trial
  • First Charge: Occurs automatically on day 8 unless you cancel before the trial ends
  • Recurring Charges: Billed monthly or annually depending on your plan selection

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How to Avoid Charges

If you’re still evaluating Komo AI and want to avoid charges:
  1. Set a reminder for yourself before your trial ends
  2. Cancel your subscription before day 8 if you’re not ready to commit
  3. You can always sign up again later if you change your mind

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Payment Processing

  • All payments are processed securely through Stripe
  • Refunds (when approved) are issued to the original payment method
  • Refund processing time: 5-10 business days depending on your bank

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For General Billing Questions

Try Komo AI risk-free with our 7-day trial and experience the power of autonomous AI operations at komo.ai.